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Employment Opportunity

International Education Services Representative

International Student Services
Competition Number: 13-3037
Appointment Type: Regular Part-time
Subject to funding
Start: June 03, 2013
Workload: 20 hours per week (Monday to Friday, noon to 4 pm)
Additional hours, as required, to be submitted on timesheets
Employment Group: Cupe 5
Position: 00438
Location: Nanaimo Campus
  The Faculty of International Education includes the departments of Administration, Admissions, Finance, Homestay, Education Abroad, Student Activities, Marketing and the English Language Centre.
Duties: As the first point of contact for all visitors and students, provide front-line reception and services to students (international and domestic) and the general public for the Faculty of International Education. Provide telephone and email responses to inquiries, which may require interpretation and dissemination to other areas. Assist students with online/in-person registration, computer access, booking appointments, letter requests, medical insurance, signups for workshops and drop-in sessions. Maintain a welcoming and informative reception area, create information brochures and poster for department events, and provide clerical support to the other areas of the department, as time permits.
Required Qualifications: One-year certificate in Applied Business Technology, or equivalent, from an appropriately accredited institution. Three to five years of previous experience in a cross-cultural environment. Proficiency in MS Office suite of programs, particularly in Outlook, Word, Publisher and PowerPoint. Excellent communication and customer service skills and background in working with clients whose first language is not English. Demonstrated ability to exercise good judgment, tact, diplomacy and problem solving skills in a cross cultural environment and as a member of a team.
Preferred Qualifications: Experience in a post-secondary institution using a student record system. Proficiency in a second language.
Interviews will be held the week of May 20 to 24, 2013
Please Submit: CV/Resume
Cover Letter
Copies of transcripts/credentials

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
Posting Period: May 02, 2013 - May 08, 2013
Note: Vancouver Island University regrets that only candidates selected for an interview will be contacted.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Vancouver Island University embraces the principle of employment equity and encourages applications from women, persons with disabilities, visible minorities, and people of Aboriginal descent.