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Employment Opportunity

Service Desk Assistant

Library Administration
Provost and Vice-President Academic
Competition Number: 13-3038
Appointment Type: Temporary Part-time
Start/End: June 01, 2013 up to August 25, 2013 -
May end early or be extended
Workload: 28 hours per week.
Shifts may vary. Some evenings and weekends required.
Employment Group: Cupe 5
Position: 00061
Location: Nanaimo Campus
Duties: Adhering to the highest standards of public service at all times, provide front-line service to all Library clients by managing transactions at the Library Service Desk and at other service points within the Library.

Assist clients with a wide variety of resources and equipment in a busy, demanding, complex and constantly changing library. Assist VIU students, faculty and staff in research and information gathering using both traditional print and audio-visual materials and a steadily growing, increasingly complex, and continually shifting array of electronic resources. Assist clients in the use of computer hardware and software. Help clients successfully save, troubleshoot, organize and print documents. Troubleshoot user problems with printing, software, and equipment, be alert to issues, report and describe problems to the IT Helpdesk, and liaise with technicians to help resolve them. Answer general questions from students, staff, and members of the public on a wide range of topics to do with various VIU and community policies, services, departments, events, and locations.

Take responsibility for a welcoming and hospitable Library facility. Maintain public use equipment in good order. Maintain the integrity of the physical collections and public use equipment in the Library and Commons, constantly monitoring, sorting, shelving, shifting, organizing and correcting the locations of materials. Tidy and maintain the integrity of library study spaces and public areas to maintain an optimum learning environment for students, reporting building problems promptly and in detail, and liaising with Facilities Services to resolve problems.

Process loans and returns of Library materials and equipment. Create and update client records and maintain client accounts. Answer and solve loan-related inquiries and problems. Provide related services through transactions at the Service Desk, including adding value to print accounts, and photo ID services. Process Holds and Interlibrary Loans for pickup. Ship intercampus, interlibrary loan and other materials to meet daily deadlines. Monitor library security. Open and close the Library building as necessary.
Required Qualifications: Two-year Library Technician or Library and Information Technology Diploma from an appropriately accredited institution. Six months to one year recent library experience. An equivalent combination of education and experience may be considered. Demonstrated proficiency with standard office productivity software and other applications commonly used in an academic environment. Ability to perform moderate physical labour, including lifting up to 50 lbs. Work effectively as a member of a team, as well as alone on duty. Proven ability to perform duties accurately and efficiently under stressful and high-volume conditions. Strong interpersonal and communication skills and a commitment to exceptional customer service standards. Ability to work effectively with students, faculty, staff and the public.
Preferred Qualifications: Bachelor's degree. Experience in an academic library. Public service library experience.
Please Submit: CV/Resume
Cover Letter
Name and contact information for three people willing to provide a reference

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
Posting Period: April 18, 2013 - April 24, 2013
Note: Vancouver Island University regrets that only candidates selected for an interview will be contacted.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Vancouver Island University embraces the principle of employment equity and encourages applications from women, persons with disabilities, visible minorities, and people of Aboriginal descent.