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Employment Opportunity

Client Services Assistant - Cowichan

Competition Number: 13-3073
Appointment Type: Regular Full-time
Funded in base budget
Start: August 26, 2013
Workload: 35 hours per week
1:30 to 9:00 pm Mo-Th
8:30 am-4 pm Fr
Alternative hours may be scheduled as required.
Two month annual seasonal layoff (0.8333 FTE)
Employment Group: Cupe 6
Position: 00740
Location: Cowichan Campus
Duties: Adhering to the highest standards of public service at all times, provide front-line service to Library clients by managing transactions at the Library Service Desk and at other service points within the Library.

Assist clients with a wide variety of resources and equipment in a busy, demanding, complex and constantly changing library. Assist VIU students, faculty and staff in research and information gathering using both traditional print and audio-visual materials and a steadily growing, increasingly complex, and continually shifting array of electronic resources. Assist clients in the use of computer hardware and software. Help clients successfully save, troubleshoot, organize and print documents. Troubleshoot user problems with printing, software, and equipment, be alert to issues, report and describe problems to the IT Helpdesk, and liaise with technicians to help resolve them. Answer general questions from students, staff, and members of the public on a wide range of topics to do with various VIU and community policies, services, departments, events, and locations. Monitor and respond to email requests from VIU Library users. Provide guidance to Service Desk Assistants.

Take responsibility for a welcoming and hospitable Library facility. Maintain public use equipment in good order. Maintain the integrity of the physical collections and public use equipment in the Library and Commons, constantly monitoring, sorting, shelving, shifting, organizing and correcting the locations of materials. Tidy and maintain the integrity of library study spaces and public areas to maintain an optimum learning environment for students, reporting building problems promptly and in detail, and liaising with Facilities Services to resolve problems. Open and close the Library as needed. Take responsibility for building security and cash deposits as needed.

Conduct the delegated daily core operations of Library Loan Services by ensuring the timely location, processing and supply of needed materials to VIU Library users at all four campuses, distance education students and external libraries. Provide video and equipment loan services, including booking, lending and maintaining a variety of multimedia resources along with instructing clients in their use. Manage various aspects of the online integrated library system which supports client services as needed; these may include processing holds, overdues, interlibrary loan requests, and assembling, cataloguing and maintaining a reserve collection of limited loan and online materials.
Required Qualifications: Two-year Library Technician or Library and Information Technology Diploma from an appropriately accredited institution. Three to five years public service library experience, with a minimum of one year recent relevant academic library experience. An equivalent combination of education and experience may be considered. Demonstrated proficiency with standard office productivity software and other applications commonly used in an academic environment. Ability to perform moderate physical labour, including lifting up to 50 lbs. Work effectively as a member of a team, as well as alone on duty. Proven ability to perform duties accurately and efficiently under stressful conditions. Strong interpersonal and communication skills and a commitment to exceptional customer service standards. Ability to work effectively with students, faculty, staff and the public.
Preferred Qualifications: Bachelor's degree. Experience with multimedia technologies. Familiarity with the SIRSI Symphony integrated library system.
Please Submit: CV/Resume
Cover Letter
Copies of transcripts/credentials/qualifications
Name and contact information for three people willing to provide a reference

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
Posting Period: June 27, 2013 - July 03, 2013
Note: Vancouver Island University regrets that only candidates selected for an interview will be contacted.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Vancouver Island University embraces the principle of employment equity and encourages applications from women, persons with disabilities, visible minorities, and people of Aboriginal descent.