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Project Horizon – where blue sky meets solid ground

Contact the IT Helpdesk

The IT Helpdesk is your first point of contact for all technology requests.
Email us at

For urgent problems please call the IT Helpdesk.
Phone: 250-740-6300 (local 6300)

The IT Helpdesk is located on the 3rd floor of Building 305 (Nanaimo Library building) in the Library Commons (by Photo ID).
Click here for more information on who we are and what we do.

IT Helpdesk Hours of Operation

Monday - Friday 8:00am - 4:30pm

Highlights for 2014

New to VIU?

Are you a new student or employee? Find out all you need to know about technology at VIU on our Getting Started page.

Do you need Video Conferencing for a class or a meeting?

VIU has video conferencing units available for teaching and meetings. Visit our video conferencing webpage for more information.

Windows 7 upgrades continuing

We have completed the upgrades of Windows 7 to Student work stations. Upgrades to employee stations will continue during the summer. Your area will be contacted prior to your upgrades happening.
For information on Windows 7 please visit our resource page.

Tip of the month

Prepare yourself and your technology BEFORE starting classes!

Do yourself a huge favour, review our Getting Started with technology webpage. Taking the time to prepare yourself and your technology before you start classes will save you precious time AND energy once class starts.