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Benefit Plans

Manulife is VIU's benefits provider. If you have a question about a claim you have filed for Extended Health or Dental, please call the Manulife Benefits Help Line at 1-800-575-2200. Be sure to have your Plan Contract Number (83719) and your Certificate Number available; your Certificate Number is your Employee Number without the first zero(s).

Manulife Financial e-Benefits Electronic Booklet

Log in to your Plan Member Secure Site to file claims on line. VIU's "Plan Contract Number" is 83719 and your "Certificate Number" is your Employee Number without the first zero(s). There's also a File claims with the Manulife mobile site.

Paper Claim Forms (Adobe Acrobat PDF Documents)

Health Care Providers can submit your claims to Manulife right from their office


Benefits Premiums While on Leave

Emergency Travel Assistance For those employees with Extended Health benefits, this document outlines, in conjunction with your Manulife Financial e-Benefits Electronic Booklet (see above), the services covered by this benefit. Be sure to read Travelling? Stable Medical Conditions are Covered Under Your Plan. The Manulife Travel Bulletin will assist with your planning to help make your trip worry-free.

Best Doctors Canada is a health care consulting service available to Vancouver Island University employees and family members who are eligible for benefits. Whether you need an expert second opinion on a medical diagnosis, are looking for a specialist or community resources, or need advice about a health issue, Best Doctors will provide you with the answers you need to confidently move forward with your care.

Best Doctors Services VIU employees and family members who are eligible for employee benefits can call 1-877-419-2378 or email when you need:

    1. to confirm a medical diagnosis and treatment plan. Best Doctors will perform an in-depth analysis of your medical records, including imaging scans, X-rays and test results, and provide you with a detailed report that you can share with your treating physician.
    2. to find leading Canadian physicians who specialize in your medical condition and are accepting new patients.
    3. to locate an expert physician or treatment facility outside of Canada.
    4. medical information or community resources, one-on-one support, or customized health coaching about a health-related concern.

    Health Matters - February 2018 - Cervical Cancer - Early Detection

    Health Matters November 2017 - Type 1 and 2 Diabetes: Focusing on Prevention and TreatmentBest Doctors Report Spring 2015 - Parkinson's Disease.
    Best Doctors Report Winter 2015 - Diabetes Explained.
    Best Doctors Report Fall 2014 - What is a Stroke?

Abilities Management Access (AMA) - Abilities Management Access (AMA) is an early intervention process to assist VIU employees who are eligible for Long Term Disability to maximize available treatment options.

Mental Health - Tools for individuals and support for family and friends

Lifestyle Health Coaching is a service available to VIU employees and eligible family members to provide personalized lifestyle health coaching.

Faculty Common Disability Plan Short Term Disability Action Flow Chart and Detailed Process

Pension Corporation

For more information about group benefits including enrollments, changes, terminations and general inquiries, please contact:

Jennifer Caffrey

HR Specialist, Employee Well-being and Benefits
Phone: (250) 740-6432, Local 6432
Mail drop: 300-2

Dana Swarts

Employee Benefits Coordinator
Phone: (250) 740-6606, Local 6606
Mail drop: 300-2