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How to Order Official Transcripts

Please note that Same Day transcript orders can be paid for and processed right away when you come in person to the Nanaimo, Cowichan or Powell River Registration Centres - there is no need to order these in advance.

Ordering Transcripts:

  1. Online: Log into your online student record at (https://students.viu.ca/SRS/mystudentrecord.htm), and select “My Official Transcripts” from the menu on the left. Pay with Visa, MasterCard, or American Express.
  2. By Telephone: 250-740-6400 or toll-free: 1-888-920-2221. You can pay over the phone with Visa, MasterCard, or American Express.
    For Cowichan campus call: 250-746-3500
    For Powell River campus call: 604-485-2878 or Toll free: 1-877-888-8890
  3. By Fax: 250-740-6479, Attn: Records Department – Transcript Requests.
    Send complete request information (see Information Required below), including Visa, MasterCard, or American Express number and expiry date.
    Cowichan campus Fax: 250-746-3559
    Powell River campus Fax: 604-485-2868
  4. In person: complete a Request for Official Transcript form at the Registration Centre at the Nanaimo, Cowichan, or Powell River campus. Pay with cash, cheque, money order, Visa, MasterCard, American Express, or INTERAC (debit card).
  5. Regular mail: send a cheque, money order, Visa, MasterCard, or American Express number (including expiry date), with complete instructions to an address listed below.

Information Required:

  1. First and last name, current mailing address and phone number (if name has changed, please tell us);
  2. Student number while at VIU (or Social Insurance Number if unknown);
  3. Program and years attending Vancouver Island University;
  4. How many transcripts required;
  5. Where you would like the transcripts sent (if institution, name & address of institution);
  6. When you would like the transcripts sent:
    • Same Day Service: for pick-up that day or mail out the next business day by regular mail;
    • Seven Day Service: mail out by regular mail or held for pick-up 7 business days after ordering;
    • At the end of the current semester after grades are submitted;
    • When certificate/diploma/degree notation has been added to student record.

Cost of Official Transcripts*:

Note: We use Canada Post and regular mail and do not make courier arrangements.

Seven Day Service: $11.40 each. Transcripts are mailed out by regular mail or held for pick-up 7 business days after the order date.

Same Day Service: $19.00 each. Transcripts are processed right away for same day pick-up or sent by regular mail the next business day.

Additional cost for faxing:

There is a $6.75 charge added for faxing a transcript, in addition to the cost of the transcript. Faxed transcripts are only copies, and are therefore “Unofficial”. You must provide the fax number of the destination.

We cannot mail transcripts without the payment information included with your order. If you are unable to send payment by Visa, MasterCard, American Express, cheque or money order, you can pay in person with cash at the Nanaimo, Cowichan, or Powell River campuses.

Note that you can also email or fax an unofficial transcript, which is available in pdf format from your online student record.

*effective October 1, 2017

Campus Mailing Addresses:

Nanaimo

Attn: Records Dept.
Transcript Requests
Vancouver Island University
900 Fifth Street
Nanaimo BC V9R 5S5

Cowichan

Attn: Records Dept.
Transcript Requests
Vancouver Island University
2011 University Way
Duncan BC V9L 0C7


Powell River

Attn: Records Dept.
Transcript Requests
Vancouver Island University
100-7085 Nootka Street
Powell River, BC  V8A 3C6

Transcripts for University of Hertfordshire’s MBA/IMBA, 2002-2007

Please contact the MBA Programs Office to order official transcripts for the MBA/IMBA program, which ran from September 2002 to August 2007.

MBA Programs Office

Faculty of Management
900 Fifth Street
Nanaimo, BC V9R 5S5
Building 250, Room 414
Email: Crystal.Kreschuk@viu.ca
Tel: 250-740-6177
Fax: 250-740-6551

Transcripts for Vancouver Island University’s MBA/MScIB Program

Students of VIU’s MBA/MScIB Program can order official transcripts by following the procedures above.

Transcripts from Other Institutions

How to order transcripts from your high school or other educational institution.