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Identifying and Responding to Students in Need

 

Identify the experience or behaviour you are witnessing—then read the recommended response.

Recognize - Respond - Refer

Observed Behaviour

Connect and Inform

Contacts and Resources

Academic Concern

Examples include:

  • Change in academic performance

  • Failing

  • Absenteeism

  • Classroom management issues

  • Speak to the student directly - refer to resources 
  • Document details of concerns and any meetings and/or other communication
  • Refer to the Student Academic Code of Conduct
  • Share/report concerns with your Program Chair, Associate Dean, and/or Dean
  • Submit a referral through EARLY ALERT*

 

Counselling Services
250-740-6416

 

Advising
250-740-6410

 

Disability Services
250-740-6446

 

Services for Aboriginal Students
250-740-6510

 

International Student Services
250-740-6315

 

VIU Medical Clinic
250-740-6620

 

Financial Aid & Awards
250-740-6423

 

For staff:
Homewood Health Employee and Family Assistance Program
1-800-663-1142

Change in Mood or Behaviour

  • Distressed in written or verbal expression, appearance and/or action.

  • Speak to the student directly - refer to resources.
  • Document details of concerns and any meetings and/or other communication
  • Refer to the Student Code of Conduct  (if required)
  • Share/report concerns with your Program Chair, Associate Dean, and/or Dean
  • Submit a referral through EARLY ALERT*

Disruptive
and/or
Disrespectful
Behaviour

Examples include:

  • Inappropriate language

  • Sending numerous emails or phone calls - with some inappropriate content

  • Refusing to follow directions

  • Yelling

 

  • Speak to the student directly - refer to resources.
  • Document details of concerns and any meetings and/or other communication
  • Refer to the Student Code of Conduct and/or submit an Incident Report.
  • Share/report concerns with your Program Chair, Associate Dean, and/or Dean 
  • Refer to the Office of Student Conduct Support

 

As above – and:

 

Office of Student Affairs
(Student Conduct Support)
250-740-6412

 

International Student Services
250-740-6384

 

Health and Safety
250-740-6283

 

Security
250-740-6600

Erratic and/or
Acute Emotional
Distress

Examples include:

  • Aggressive words or actions

  • Damage to property

  • Persistent unwanted contact by phone, email, social media or in-person

  • Speak to the student directly - refer to resources.
  • Document details of concerns and any meetings and/or other communication
  • Submit an Incident Report
  • Refer to the Office of Student Conduct Support
  • Report concerns to Program Chair, Associate Dean, and/or Dean 

Threat of
Danger to Self
and/or Others

  • Immediate threat of danger to self and/or others

  • FIRST - get help immediately – call 911
  • THEN - call campus security
    250-740-6600 or local 6600
  • FINALLY- contact the Risk and Threat Assessment Team (RTAT)

 

As above – and:

 

Island Crisis Society
1-888-494-3888

 

RTAT
250-740-6412

 

  *Instructors of the English Language Centre (ELC), Faculty of International Education, should refer Early Alert student concerns to the ELC Program Chair.

For more information on supporting students in distress, please see our Capacity to Connect guide.