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Identifying and Responding to Students in Need

 

Identify the experience or behaviour you are witnessing—then read the recommended response.

Recognize - Respond - Refer

Observed Behaviour

Connect and Inform

Contacts and Resources

Academic Concern

Examples include:

Change in academic performance
Failing
Absenteeism
Classroom management issues

  • Speak to the student directly 
  • Document details of concerns and any meetings and/or other communication
  • Refer to the Student Academic Code of Conduct
  • Share/report concerns with your Program Chair, Associate Dean, and/or Dean
  • Submit a referral through EARLY ALERT*
Counselling Services
250-740-6416

Advising
250-740-6410

Disability Services
250-740-6446

Services for Aboriginal Students
250-740-6510

International Student Services
250-740-6315

VIU Student Health Clinic
250-740-6620

Change in Mood or Behaviour

Distressed in written or verbal expression, appearance and/or action.

  • Speak to the student directly and, if appropriate, inform him/her about the available resources.
  • Document details of concerns and any meetings and/or other communication
  • Refer to the Student Code of Conduct  (if required)
  • Share/report concerns with your Program Chair, Associate Dean, and/or Dean
  • Submit a referral through EARLY ALERT*

Disruptive
and/or Disrespectful Behaviour

Examples include:

Yelling

Inappropriate language

Sending numerous emails or phone calls - some inappropriate content

Refusing to follow directions

  • Speak to the student directly and, if appropriate, inform him/her about the available resources.
  • Document details of concerns and any meetings and/or other communication
  • Refer to the Student Code of Conduct and/or submit an Incident Report.
  • Share/report concerns with your Program Chair, Associate Dean, and/or Dean 
  • Refer to the Office of Student Affairs (Conduct)
As above – and:
 
Director, Student Affairs
250-740-6406/6416

Office of Student Conduct Support
250-740-6594

Director, International Student Services
250-740-6384

Health and Safety
250-740-6283

Security
250-740-6600

Erratic and/or Acute Emotional Distress

Examples include:

Erratic or acute emotional distress

Aggressive words or actions

Damage to property

Persistent unwanted contact by phone, email, social media or in-person

  • Speak to the student directly and, if appropriate, inform him/her about the available resources.
  • Document details of concerns and any meetings and/or other communication
  • Submit an Incident Report
  • Refer to the Office of Student Affairs (Conduct) or Health and Wellness (Director, Student Affairs)
  • Report concerns to Program Chair, Associate Dean, and/or Dean 

Threat of Danger
to Self and/or Others

Immediate threat of danger to self and/or others

 

  • First - get help immediately – call 911
  • Then - call campus security
    250-740-6600 or local 6600
  • Finally- contact the Risk and Threat Assessment Team (RTAT)
As above – and:

Island Crisis Society
1-888-494-3888

RTAT
250-740-6406 or 6426/6276
 

 

 

  *Instructors of the English Language Centre (ELC), Faculty of International Education, should refer Early Alert student concerns to the ELC Program Chair.

For more information on supporting students in distress, please see our Capacity to Connect guide.