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Contact the IT Helpdesk

The IT Helpdesk is your first point of contact for all technology requests.
Email us at

For urgent problems please call the IT Helpdesk.
Phone: 250-740-6300 (local 6300)

IT Helpdesk Hours of Operation

Monday - Friday 8:00am - 4:30pm

Student Tech Tutors Hours of Availability

(currently available on Nanaimo campus only)

January to April 2016
Monday 1:30pm to 5:30pm
Tuesday 11:30am to 1:30pm
Wednesday 11:00am to 1:00pm
Thursday 11:30am to 1:30pm
Friday 11:00am to 1:00pm

More information on the Student Tech Tutors.

The IT Helpdesk is located on the 3rd floor of Building 305 (Nanaimo Library building) in the Library Commons (by Photo ID).
More information on the IT services department.

Highlights for 2015

Wireless Upgrade Project

IT has been working hard on a special project to improve wireless coverage at VIU. Click Learn more about VIU's new wireless, viu-secure.

New to VIU?

Are you a new student or employee? Find out all you need to know about technology at VIU on our Getting Started page.

Do you need some one on one help using computers?

The IT Department now has student Tech Tutors available to help students use computers. They can help with online course material, formatting documents, and file management. Come by and meet with a student Tech Tutor today!

More information on Student Tech Tutors.

Do you need Video Conferencing for a class or a meeting?

VIU has video conferencing units available for teaching and meetings. Visit our video conferencing webpage for more information.

Tip of the month

The Library Equipment Loans has NEW laptops!

We are now loaning new light-weight and compact HP Elitebook laptops.

This new model does not include an internal disc drive but we have external disc drives for loan if you need one.

Please contact Library Equipment Loans for a loan or if you have any questions:
In person at the Library Service Desk – B305  3rd floor
By phone 250-740-6329