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Contact the IT Helpdesk

The IT Helpdesk is your first point of contact for all technology requests.
Email us at

For urgent problems please call the IT Helpdesk.
Phone: 250-740-6300 (local 6300)

IT Helpdesk Hours of Operation

Monday - Friday 8:00am - 4:30pm

Student Tech Tutors Hours of Availability

(currently available on Nanaimo campus only)

Summer 2016
Monday 1:00pm to 3:00pm
Tuesday 9:30am to 12:30pm
Thursday 9:30am to 12:30pm

More information on the Student Tech Tutors.

The IT Helpdesk is located on the 3rd floor of Building 305 (Nanaimo Library building) in the Library Commons (by Photo ID).
More information on the IT services department.

Highlights for 2016

Do you need some one on one help using computers?

The IT Department now has student Tech Tutors available to help students use computers. They can help with online course material, formatting documents, and file management. Come by and meet with a student Tech Tutor today!

More information on Student Tech Tutors.

Do you need Video Conferencing for a class or a meeting?

VIU has video conferencing units available for teaching and meetings. Visit our video conferencing webpage for more information.